Support in Case of Unwelcome Conduct

En Español

Unwelcome conduct means any behavior that an individual does not invite or consent to and considers undesirable or offensive. Greyhound is committed to your safety. Personal space must always be respected, and we maintain a zero-tolerance policy for any form of misconduct or violence.

If you witness or experience misconduct on board, you have the right to request that the bus stop at the next safe location and to contact law enforcement if needed. Below is guidance on what to do if you are a victim or a witness:

If it’s happening right now

If you’re a victim, inform your driver (if safe to do so), station personnel, or contact Greyhound Customer Service to report the situation as soon as possible. For immediate support, do it via chat or call. You can see our contacts below. If possible, we recommend moving to a different, unoccupied seat.

If you are witnessing any inappropriate behavior, please inform your driver or station staff or contact Greyhound Customer Service to report the situation. For immediate support, use chat or call.

If it happened on a past ride

Reporting the case can help prevent future misconduct and contribute to a safer travel environment. If you feel comfortable doing so, please share as many details as possible by contacting us via chat or phone. We take this issue very seriously and are committed to fight against it.

We take these matters very seriously and are committed to addressing and preventing misconduct.

Emergency and Greyhound contacts

Emergency:  
USA, Canada & Mexico – Dial 911. 

If your bus is in transit, please provide your approximate location (highway, direction of travel, mile marker and/or nearby landmarks.)

Greyhound Customer Support: 
You can reach us via the “Chat with an Expert” button located at the bottom right of your screen, or by phone at +1 (800) 231-2222. Please have your booking number available for the fastest service. Subject to availability and service hours.

Still need help?

Fill out the contact form, and we will respond promptly.